RETURNS GENERAL
RETURN REQUEST WILL ONLY BE HONORED FOR STANDARD STOCK PRODUCTS. RETURNS WILL NOT BE ALLOWED FOR ANY CUSTOM PRODUCTS. RETURNED PRODUCT MUST BE IN AS-NEW CONDITION. RETURN REQUESTS MUST BE ACCOMPANIED BY A COPY OF ORIGINAL INVOICE. ALL RETURNS MUST BE SECURELY PACKAGED TO AVOID DAMAGE DURING RETURN SHIPPING PROCESS.
RETURNS
Return requests must be made within 30 days of date of delivery. Returns will be charged a minimum restocking charge of 20%. Damaged items that we are not able to sell as new will be rejected.
CLAIMS
All claims for damages, shortage or errors in shipping must be made within 10 days following delivery to Buyer.
There are two ways to request an RMA:
- Call (619) 663-5227 and speak with our customer service.
- Email support@copperlab.com.
Once your RMA is approved, you will receive a notification via phone or email, depending on your method of use.